Frequently Asked Questions
Billing Questions
What payment methods does Inspire Auto Finance accept?
Where should I mail my payment?
Does Inspire Auto Finance accept payments by telephone?
Online Payment Questions
Was my online payment received? How do I know?
When will my online payment be posted to my account?
I have made a payment. Why am I getting calls regarding a past-due amount?
I tried to use the online payment site, but the system is not recognizing my account number, date of birth and/or Social Security number. What's happening?
Other Questions
How do I request the amount required to pay off my account?
Where do I mail payoff checks?
How do I request my payment history?
Where do I send insurance information?
What should I do if my car is damaged in an accident?
How do I notify Inspire Auto Finance of a change of address?
Payment Arrangements
Does Inspire Auto Finance offer a grace period for late payments?
At what point will I be charged a late fee?
What should I do if I know I cannot make my scheduled payment?
May I change my payment due date?
Billing Questions
What payment methods does Inspire Auto Finance accept?
Inspire Auto Finance accepts:
- Online payments
- Automatic electronic draft
- Checks
- Pay by phone with checking or savings account; credit or debit card.
- Cash through moneygram and western union
- Credit cards
Click here for more information on payments
Where should I mail my payment?
Send a payment in the form of a personal check, cashier's check or money order via regular mail, please send it to:
Inspire Auto Finance
P.O. Box 660564
Dallas, TX 75226-0564
If you wish to send a payment in the form of a personal check, cashier's check or money order via overnight mail, certified mail or Next Day Air, please send it to:
Inspire Auto Finance
3120 Rider Trail South
Earth City, MO 63045
Does Inspire Auto Finance accept payments by telephone?
We accept payments from personal checking or savings accounts, credit and debit cards via telephone. Call us toll-free at 1-866-637-3769 and have your card information or bank account routing and check numbers available when you call. Please note that there is a $11.00 fee for this service.
Payments made via telephone generally post to your account within one day. Click here for more information on paying by phone.
Online Payment Questions
Was my online payment received? How do I know?
Successful online payments receive a confirmation number by the payment system. It is important to record this confirmation number for your records until you confirm that your payment has been correctly debited from the account from which the payment was made.
When will my online payment be posted to my account?
Payments will be posted within two (2) to three (3) business days from the scheduled transaction date.
I have made a payment. Why am I getting calls regarding a past-due amount?
Payments made online generally post two (2) to three (3) business days from the scheduled transaction date. Once your payment is processed – and if your account is no longer has any past due items associated with it (interest, late fees, etc.) – collection calls will be discontinued.
I tried to use the online payment site, but the system is not recognizing my account number, date of birth and/or Social Security number. What's happening?
Please verify that Inspire Auto Finance has your correct information by calling toll-free at 1-888-520-4601 In addition to verifying your account number, date of birth and Social Security number, you should also review other parts of your customer profile that might have recently changed (address, phone number, etc.).
Other Questions
How do I request the amount required to pay off my account?
Please call our customer service team, toll-free, at 1-866-637-3769 to obtain payoff information, payment history and due date, or to update your account at any time. Information is during normal business hours a day in English and Spanish. You'll need your account number or Social Security Number to access the system.
Where do I mail payoff checks?
Mail payoff checks to:
Insipre Auto Finance
P.O. Box 660564
Dallas, TX 75226-0564
How do I request my payment history?
Please call our customer service team, toll-free, at 1-866-637-3769 to obtain payoff information, payment history and due date, or to update your account at any time. Information is during normal business hours a day in English and Spanish. You'll need your account number or Social Security Number to access the system.
See the two entries above for more information about how to pay off your account
Where do I send insurance information?
Insurance coverage is mandatory. Your contract includes a requirement to maintain an insurance policy on your vehicle that provides comprehensive and collision coverage, and to have a Loss Payee and Additional Insured Endorsement. Please make sure this information is correctly disclosed on the policy.
To Update your Insurance Policy information contact:
Insurance Policy Center
Toll Free: (866) 637-3769
Fax: (214) 520-5079
Please call toll-free at 1-866-637-3769 for any other questions or concerns.
What should I do if my car is damaged in an accident?
Please call toll free at 1-866-637-3769 and speak to our customer service team.
Please have the following available when you call:
- Date of accident
- Insurance company's name and phone number
- Claim number
- Insurance adjusters information
How do I notify Inspire Auto Finance of a change of address?
Please call toll free at 1-866-637-3769 and speak to our customer service team to update your information in the system.
Payment Arrangements
Does Inspire Auto Finance offer a grace period for late payments?
Insipre Auto Finance requires that all payments be made by the due date
listed in your contract. Interest charges will accrue on the past due
amount and be applied to your account each day, which increases the
total amount you pay on your contract.
In addition, where applicable, late fees will be assessed to your account.
At what point will I be charged a late fee?
Depending on the state you live in, you may be assessed a late fee if your payment is 10 days past due. For example, if your payment is due on the 5th of each month, it must be received by the 14th to avoid a late fee.
What should I do if I know I cannot make my scheduled payment?
In accordance with your contract, you must make timely payments each month. If you believe you cannot make your monthly payment on time, please contact a Insipre Auto Finance right away. Our customer service center may be reached toll-free at 1-866-637-3769.
May I change my payment due date?
If your account is current, you may request a due date change of up to 15 days from the original due date, or as late as the 25th of the month. Please note that a due date change is permanent. To request such a change, please call our customer service center toll-free at 1-866-637-3769.